Question 1

Which EHR systems does Cortexa integrate with?

Accepted Answer

Cortexa integrates with SimplePractice, TherapyNotes, Jane App, and other major EHR platforms. Our team handles the full integration setup — no technical expertise required.

Question 2

How long does implementation take?

Accepted Answer

Cortexa setup takes 48 hours or less. We handle the data connections, configure your dashboards, and provide training — all included in your subscription.

Question 3

Is my data secure and HIPAA compliant?

Accepted Answer

Yes, Cortexa is HIPAA compliant. All data is protected with 256-bit encryption and transmitted end-to-end encrypted. Cortexa never stores PHI and is SOC 2 Type II certified.

Question 4

Do I need to be tech-savvy to use Cortexa?

Accepted Answer

No. Cortexa is designed for therapists, not tech experts. Ask questions in plain English like "How many no-shows did we have last month?" and get instant answers. No dashboards to build, no reports to configure.

Question 5

Can I track custom metrics specific to my practice?

Accepted Answer

Yes. Cortexa comes with pre-built insights for common practice metrics, and you can define custom KPIs and tracking for anything specific to your practice goals.

Question 6

What's included in the demo?

Accepted Answer

A 30-minute walkthrough of Cortexa using your actual practice data (if you choose to connect it). We show specific insights relevant to your practice size and goals, and answer all your questions. No pressure, no sales pitch.

Question 7

Is there a dashboard tool that shows me what's happening in my therapy practice?

Accepted Answer

Yes. Cortexa is a real-time analytics dashboard built for therapy practices. It connects to your EHR (SimplePractice, TherapyNotes, Jane App) and shows sessions, cancellations, no-shows, revenue, and clinician performance in one place. Plans start at $30/month for solo practices. Setup takes 48 hours.

Question 8

How can I track clinician performance in my group therapy practice?

Accepted Answer

Cortexa provides per-clinician performance metrics including client retention, session utilization, and completion rates. Group practice owners can see which clinicians are thriving and where support is needed — all from a single dashboard.

Question 9

What analytics should a therapy practice owner track?

Accepted Answer

Key metrics for therapy practices include session volume, cancellation and no-show rates, consultation-to-intake conversion, revenue per clinician, client retention, and practice utilization. Cortexa tracks all of these automatically by connecting to your EHR.

Suffolk Counseling Services

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